These terms apply to every booking made through Get Me Vito!. By placing a booking you accept them, so please read them before you travel.
1. What we provide
Get Me Vito! arranges private, pre-booked road transfers between airports, hotels and other addresses. Journeys are carried out by licensed transfer operators and professional drivers working on our behalf.
2. Booking and confirmation
- A booking is confirmed only once you receive a confirmation email containing a booking reference.
- You are responsible for the accuracy of the pickup address, flight number, date, time and passenger count you provide.
- We recommend booking at least 2 hours before pickup. Shorter notice is accepted subject to availability.
3. Prices and payment
- The price shown at the time of booking is fixed for the journey described. It covers the vehicle, the driver, fuel, tolls and standard waiting time.
- Extras requested on the day (additional stops, extra waiting time, additional luggage that requires a larger vehicle) may be charged separately.
- You may pay online by card or in cash to the driver, depending on the options offered at checkout.
4. Waiting time
- Airport pickups: we track your flight and start waiting from the actual landing time. Up to 60 minutes of waiting is included free of charge.
- All other pickups: up to 15 minutes of waiting is included free of charge.
- Beyond the free period, waiting is charged at the operator's standard hourly rate.
5. Changes and cancellation
- Bookings cancelled more than 24 hours before pickup are refunded in full.
- Cancellations within 24 hours of pickup may be subject to a charge of up to 100% of the fare, because the vehicle and driver are already committed.
- If you do not appear at the pickup point and do not contact us, the booking is treated as a no-show and no refund is due.
- Change requests should be sent to hi@getmevito.com or to the phone number on your confirmation as early as possible.
6. Luggage
The vehicle class you select carries a stated number of passengers and suitcases. Oversized items such as skis, golf bags, bicycles or wheelchairs must be declared when booking so that a suitable vehicle is assigned. Undeclared luggage may not fit, and we cannot be held responsible if it does not.
7. Children
Child and infant seats are provided free of charge when requested at the time of booking. Children count as passengers for capacity purposes.
8. Conduct
Drivers may refuse or end a journey where a passenger behaves in a way that is unsafe, abusive or unlawful, or where the legal passenger capacity of the vehicle would be exceeded. No refund is due in those circumstances.
9. Liability
We take reasonable care to deliver your transfer as booked. We are not liable for losses caused by events outside our reasonable control, such as extreme weather, road closures, industrial action or exceptional traffic. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
10. Complaints
If something goes wrong, contact us at hi@getmevito.com within 14 days of your journey with your booking reference. We investigate every complaint and respond in writing.
11. Changes to these terms
We may update these terms from time to time. The version published on this page at the moment you book is the version that applies to that booking.
