Frequently asked questions
Answers to the questions we hear most.
How far in advance should I book?
We recommend booking at least 2 hours before pickup. Later bookings are still possible, subject to availability.
How do I pay?
You can pay by credit card, bank transfer, or in cash to the driver. All online payments are secured with 256-bit SSL.
Which airports do you serve?
We operate 24/7 at all major airports across the destinations we cover, including Turkey, the UK and Germany.
What payment methods do you accept?
We accept cash, credit card and bank transfer.
How will I be met at the airport?
Your driver waits in the arrivals hall holding a name sign with your booking details.
Can I travel with a pet?
Yes, pets are welcome provided they travel in a suitable carrier.
How many passengers can your vehicles take?
Our fleet covers groups from 1 to 16 passengers, with luggage space to match.
Do you offer intercity transfers?
Yes. We arrange private transfers between cities as well as airport pickups.
Are child seats available?
Yes. Child and infant seats are provided free of charge on request.
What happens if my flight is delayed?
We track your flight and adjust the pickup time automatically, at no extra cost.
Do your drivers speak English?
Yes. Our drivers speak English, and other languages are available on request.
Can you pick me up from my hotel?
Yes. We collect you from your hotel or any address you choose.
Did not find your answer?
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